CO‑OP FARMS – PRIVACY POLICY
Last Updated: February 12, 2026
1. Scope of This Privacy Policy
This Privacy Policy explains how Co‑op Farms (the “Association,” “Co‑op Farms,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website (the “Site”), subscribe to newsletters, request catalogs, or contact us through forms or other channels (collectively, the “Services”).
B2B NOTICE: Our Site is intended for business users (importers, distributors, wholesalers, and other industry professionals). However, business contact details about individuals (e.g., name, email, phone) may still be “personal information” under applicable laws.
NO ONLINE SALES: We do not accept payments and do not process online orders through the Site. Please do not submit payment card information through Site forms.
2. Data Controller and Contact
Controller: Co‑op Farms (Association)
Legal name: CORPORACIÓN COOPERACIÓN ENTRE FINCAS “COOPFARMS”
Registered address: Quito – Ecuador
Business contact email: danielg@coopfarms.com
Phone: US Direct Line +1-414-255-0818
Ecuador (WhatsApp) +593-99-832-2907
Privacy contact: danielg@coopfarms.com
If you are contacting us on behalf of a company, you confirm you have authority to share the personal information of relevant personnel (e.g., your coworkers) with us for B2B communications.
3. Personal Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide Directly
(a) Business contact data: name, job title, company name, email address, phone number, country/city, and other professional identifiers.
(b) Inquiry content: the content of messages you submit, requested flower varieties, volumes, requested dates, logistics preferences, and related communications.
(c) Newsletter and marketing preferences: whether you subscribe/unsubscribe, and your communication preferences.
(d) Any other data you choose to share with us.
3.2 Information Collected Automatically
When you use the Site, we may automatically collect:
(a) device and technical data: IP address, browser type, operating system, device identifiers, language settings, time zone, referring URLs;
(b) usage data: pages viewed, clicks, time spent, and interactions;
(c) cookie and similar technology data, as described in our Cookie Policy.
3.3 Information From Third Parties
We may receive limited information from service providers that support our Services (e.g., website hosting, analytics, email distribution, CRM). This may include aggregated analytics or delivery metrics (e.g., email open/click events), depending on your settings and applicable consent.
4. How We Use Personal Information
We use personal information for the following purposes:
(a) Responding to inquiries and requests (e.g., contact forms, catalog requests).
(b) B2B relationship management and pre‑contractual steps (e.g., evaluating fit, onboarding discussions, coordinating communications with relevant Member Farms).
(c) Sending newsletters and marketing communications (where permitted and/or with consent).
(d) Site operation, analytics, and improvement (e.g., understanding which pages are useful to B2B visitors).
(e) Security, fraud prevention, and abuse monitoring (e.g., detecting bots, scraping, or suspicious activity).
(f) Legal compliance, enforcement of our Terms, and responding to lawful requests.
5. Legal Bases for Processing (Ecuador and International Visitors)
Where required by law (including Ecuador’s data protection rules), we rely on one or more legal bases, such as:
(a) your consent (e.g., newsletter subscription where implemented as opt‑in);
(b) pre‑contractual measures and contract necessity (e.g., responding to a quote request);
(c) compliance with legal obligations; and/or
(d) our legitimate interests (e.g., securing our Site, improving Services, managing B2B communications), provided those interests are not overridden by your rights.
6. How We Share Personal Information
We do not sell personal information.
We may share personal information only as needed for the purposes described above, including:
6.1 Service Providers (“Processors”)
We may share personal information with vendors that provide services on our behalf, such as:
(a) website hosting and IT providers;
(b) analytics providers;
(c) email distribution/newsletter tools;
(d) CRM and customer support tools.
These providers are authorized to process personal information only to provide services to us and must protect it through contractual obligations.
6.2 Member Farms
Because Co‑op Farms represents multiple Member Farms, we may share your inquiry details and business contact data with one or more relevant Member Farms to respond to your request and facilitate B2B discussions (e.g., availability, specifications, planning).
6.3 Legal and Compliance Disclosures
We may disclose personal information if required by law or legal process, or if necessary to protect rights, safety, and security, including to investigate suspected misuse of the Site.
6.4 Business Transfers
If Co‑op Farms undergoes a corporate transaction (e.g., restructuring, merger, acquisition), personal information may be transferred subject to continued protection and applicable notice requirements.
7. International Data Transfers
Your personal information may be stored or processed in Ecuador, the United States, and/or other jurisdictions where our service providers operate servers.
Where required, we implement appropriate safeguards and contractual protections for international transfers.
8. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:
(a) inquiry and prospect data: typically [12–24 months] after the last meaningful interaction, unless a longer period is needed for legal or dispute‑related reasons;
(b) newsletter subscriptions: until you unsubscribe, plus a short period to maintain suppression lists and demonstrate compliance.
We may retain certain information longer when necessary to comply with legal obligations, resolve disputes, or enforce agreements.
9. Security Measures
We use administrative, technical, and organizational safeguards designed to protect personal information, such as access controls, least‑privilege permissions, and secure communications where feasible.
No security system is perfect. You use the Services at your own risk.
10. Your Rights and Choices
10.1 Ecuador (LOPDP) Rights
Subject to applicable law, you may have rights such as access, rectification/update, deletion, opposition (including to direct marketing), suspension/limitation, portability, and rights relating to automated decisions/profiling.
To exercise these rights, contact us at: danielg@coopfarms.com
We may need to verify your identity and authority. We will respond within legally required timeframes.
10.2 United States (Including California, Where Applicable)
Depending on your state of residence and the applicability of state privacy laws to our organization, you may have rights to:
(a) request access to categories and specific pieces of personal information we collected;
(b) request deletion (subject to legal exceptions);
(c) request correction of inaccurate personal information (where applicable);
(d) opt out of “sale” or “sharing” for cross‑context behavioral advertising (where applicable);
(e) not be discriminated against for exercising rights.
We currently do not sell personal information. If we use third‑party analytics/advertising tools in a manner that is considered “sharing” under certain laws, we will provide an opt‑out mechanism.
Requests: danielg@coopfarms.com with subject line “Privacy Request”.
11. Marketing Communications
You may opt out of marketing emails at any time by using the unsubscribe link included in emails, or by contacting us.
Even if you opt out of marketing, we may still send non‑promotional communications necessary to respond to your requests or manage the relationship.
12. Cookies and Similar Technologies
We use cookies and similar technologies for site functionality, performance, security, and analytics. See our Cookie Policy for details and controls.
13. Third‑Party Links
The Site may link to third‑party websites (e.g., social media). Their privacy practices are governed by their policies, not ours.
14. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided information, contact us and we will take appropriate steps.
15. Changes to This Privacy Policy
We may update this Policy periodically. The updated version will be posted with a new “Last Updated” date.
16. Contact Us
US Direct Line +1-414-255-0818
Ecuador (WhatsApp) +593-99-832-2907
Email: danielg@coopfarms.com
Quito – Ecuador
